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FAQ 000050 - Outlook crashes after installation of Update for Junk Email Filter PDF Print E-mail
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Written by Dejan Foro   
Jul 13, 2008 at 07:49 PM
This article applies to:
Outlook 2007 SP 1
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB953463)

PROBLEM:
Outlook 2007 crashes and the following error messages can be found in :

In Application log:

Type: Error
Date: 13.7.2008
Time: 15:55:37
Event: 1000
Source: Microsoft Office 12
Category: None
User: N/A
Computer: DEXTER
Description:
Faulting application outlook.exe, version 12.0.6300.5000, stamp 4760725d, faulting module msvcrt.dll, version 7.0.2600.5512, stamp 4802a188, debug? 0, fault address 0x00037340.

In Microsoft Office Sessions log:

Type: Error
Date: 13.7.2008
Time: 15:55:30
Event: 7001
Source: Microsoft Office 12 Sessions
Category: None
User: N/A
Computer: DEXTER
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 594 seconds with 300 seconds of active time. This session ended with a crash.

CAUSE:
This occurs after Update for Microsoft Office Outlook 2007 Junk Email filter (KB953463) is installed by Windows Update

SOLUTION:
Uninstall Update for Microsoft Office Outlook 2007 Junk Email filter (KB953463):

1. Start/Settings/Control Panel
2. In Control Panel select Add/Remove Programs icon
3. Enable the show updates option to dislpaly updates


4. Select Update for Microsoft Office Outlook 2007 Junk Email filter (KB953463) and click on the Remove button next to it.
 

 

Last Updated ( Jul 13, 2008 at 07:55 PM )
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